Hey there! We are absolutely thrilled and humbled (okay, maybe blushing a bit too) to share our latest achievements for Summer 2024 from G2. And guess what? We’ve been named #1 in G2’s Relationship Index! How cool is that?
So, what does it take to clinch this ranking, you ask? Well, it involves factors like:
- How easy customers find it to do business with us
- The quality of support our product offers
- How likely customers are to recommend our product
- The number of awesome reviews we’ve received on G2
Among all the accolades we’ve received, the Best Relationship award holds a special place in our hearts. Why? Because our customers are our rockstars. They are the reason behind everything we do and the inspiration for creating incident.io – to make handling incidents a breeze for everyone.
Our customers are not just names on a list. We take pride in building real connections, celebrating milestones, and adding a touch of magic to their experiences. Whether it’s a fun Slack emoji, custom incident.io fire trucks, or sending incident.io-themed nail polish to celebrate a customer’s promotion, we’re all about creating those special moments.
Building an exceptional product is only possible with exceptional customers and an outstanding Customer Service team. From the depths of our hearts (and keyboards), we want to say a massive thank you to everyone who took the time to review us.
So, what’s the significance of winning Best Relationship for the second time this year? We decided to ask our fantastic Customer Success team what it means to them.
