How do we keep going when things go wrong? How are we prepared for when the lights go out? How do we keep things running when the water rises? These are not abstract questions, they are real questions that are impacting us right now and will impact us even more in the future.”
Mark Smalley
IT Service Management Consultant
December Ticket Volume webinar
This means that IT professionals will need to start considering not only how to maintain their current operations but also how to adapt and prepare for potential disruptions caused by climate change and other global events.
It’s clear that the future of IT Service Management holds a lot of exciting developments that will challenge the current status quo and push professionals to adapt and evolve. If you want to dive deeper into these trends and insights shared by the experts, make sure to watch the full recording of the webinar and stay tuned for more valuable content in the future!
In considering how to respond when climate disruption impacts work, it is important to reflect on the potential challenges and adaptations that may be required. For example, Mark Smalley, an IT management consultant, trainer, and ITIL author, raised this issue during the December Ticket Volume webinar. Exploring this topic further, Antonina Douannes discussed key sustainable IT practices on a podcast episode.
A key theme that emerged from the webinar was the importance of learning from diverse practices and industries. The guests emphasized the value of curiosity and a willingness to explore different fields of practice. Mark highlighted the concept of playfulness as a way to incorporate new ideas, while Rob stressed the need for openness to interdisciplinary collaborations, citing DevOps as a driver of transformations in the ITSM industry.
Another trend discussed was a shift in focus from ITSM frameworks to principles. Rob emphasized the need to move away from rigid control and embrace complexity and change. Claire echoed this sentiment, suggesting a shift towards humanistic thinking and a focus on value, outcomes, and experiences rather than processes.
Building on the idea of community, Claire emphasized the importance of fostering the ITSM community. She highlighted the generosity and intelligence of the community, noting the value of collaboration and contribution. Mark also underscored the supportive nature of the community, emphasizing the willingness of individuals to drive the industry forward.
Looking ahead to the future of Service Management in 2024, it is clear that these trends and insights will shape the industry. By staying informed and engaged with the ITSM community, professionals can navigate the evolving landscape and embrace new technologies and practices. For more in-depth discussions and insights, listeners are encouraged to access the full webinar recording on platforms like Apple Podcasts, Spotify, YouTube, or their preferred podcast platform. Additionally, registering for updates on the podcast’s upcoming content can provide valuable information on industry developments. sentence: The cat sat lazily in the sun.
Rewritten: Lazily sitting in the sun was the cat.
