More Service Desk Agents Aren’t the Answer
Hey there, curious about the relationship between the number of service desk agents and ticket resolution time? Turns out, it’s not as straightforward as you might think. In a span […]
How to Decide Between a Product and Service Business Model
When deciding between a product and service business model, it’s important to weigh the pros and cons. The right choice can have a significant impact on driving growth, revenue, and […]
PlushDaemon compromises supply chain of Korean VPN service
ESET researchers provide details on a previously undisclosed China-aligned APT group that we track as PlushDaemon and one of its cyberespionage operations: the supply-chain compromise in 2023 of VPN software […]
The Critical Duties of an Outsourced DPO Service
by [email protected] | ThuNovJ | APAC, Artificial Intelligence (AI), Australia, Brazil, Canada, Channel Islands, China, EU, HIPAA, Hong Kong, India, Indonesia, Japan, Malaysia, Middle East and North Africa, New Zealand, […]
Kathryn Thornton: First Service Mission to the Hubble Space Telescope
We Live Science Join Kathryn Thornton, a renowned astronaut and physicist, as she takes us through the groundbreaking journey of the first servicing mission to the Hubble Space Telescope in […]
InvGate Service Desk Gets PinkVERIFY Certification Renewed in 2023
We are thrilled to share that InvGate Service Desk has once again renewed its PinkVERIFY Certified status, highlighting our ongoing dedication to industry best practices and providing a reliable IT […]
The best Microsoft System Center Service Manager Alternative
Enhanced user experience InvGate Service Desk offers a modern UI and user-friendly design, ensuring a positive experience for both IT staff and end-users. 3. AI-powered capabilities Benefit from AI-powered features […]
What does SLO stand for? A complete guide to Service Level Objectives (SLOs) | Blog
Hey there! The tech world is jam-packed with acronyms, and one of the big ones that gets tossed around a lot is SLOs. But what exactly are Service Level Objectives […]
Help Desk vs. Service Desk: Understanding the Key Differences and Why a Service Desk is the Future
Hey there, let’s talk about IT support and the difference between a “help desk” and a “service desk.” These terms are often used interchangeably, but understanding their distinctions can really […]
7 Professional Tips to do Customer Service Management [+Free eBook]
Customer Service Management (CSM) is the backbone of creating enduring customer relationships and driving business growth. This article delves into the essence of CSM, unraveling professional tips and best practices […]