We are thrilled to share that InvGate Service Desk has once again renewed its PinkVERIFY Certified status, highlighting our ongoing dedication to industry best practices and providing a reliable IT […]
Enhanced user experience InvGate Service Desk offers a modern UI and user-friendly design, ensuring a positive experience for both IT staff and end-users. 3. AI-powered capabilities Benefit from AI-powered features […]
Hey there! The tech world is jam-packed with acronyms, and one of the big ones that gets tossed around a lot is SLOs. But what exactly are Service Level Objectives […]
Hey there, let’s talk about IT support and the difference between a “help desk” and a “service desk.” These terms are often used interchangeably, but understanding their distinctions can really […]
Customer Service Management (CSM) is the backbone of creating enduring customer relationships and driving business growth. This article delves into the essence of CSM, unraveling professional tips and best practices […]
Hey there! Have you heard about the new and improved workflow builder in InvGate Service Desk? It’s now more user-friendly and accessible to both tech-savvy and non-tech-savvy individuals. We’ve redesigned […]
Hey there, let’s talk about the UK Online Safety Act! So, the UK Online Safety Act came into effect in 2023, and it’s a big deal for online service providers […]
To ensure a comprehensive IT Service Management (ITSM) solution, the ability to integrate various software applications is crucial. By incorporating different capabilities and features on your platform, you can expand […]
Investing in service desk software is essential for a service-focused organization looking to provide high-quality IT support. A solid IT Service Management (ITSM) strategy must be supported by a robust […]
The Knowledge Centered Service, also known as the Knowledge Centered Support or KCS, is a methodology designed to integrate knowledge creation and maintenance into an organization’s daily workflow. Through collaboration […]
