Practice

2 Results

ITSM Security

Ryan Ogilvie’s Only Step to ITSM Success: Learn From Practice

ByDr. Mercy Nwankwo September 22, 2024September 22, 2024Write a Comment

Practical experience is essential for success in IT Service Management (ITSM), even though theoretical knowledge provides a foundation of useful concepts and frameworks. Teams often find themselves in complex real-world […]

ITIL

The Change Enablement Practice: What Changed with Change in ITIL 4

ByDr. Mercy Nwankwo July 9, 2024July 9, 2024Write a Comment

The ITIL 4 Managing Professional publications and exams are now over a year old, including the revised best practice guidance on what was previously the “change management process” in ITIL […]