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ITSM Security

Ryan Ogilvie’s Only Step to ITSM Success: Learn From Practice

ByDr. Mercy Nwankwo September 22, 2024September 22, 2024Write a Comment

Practical experience is essential for success in IT Service Management (ITSM), even though theoretical knowledge provides a foundation of useful concepts and frameworks. Teams often find themselves in complex real-world […]

Change Management

What Change Leaders Can Learn from Research on Psychological Safety

ByDr. Mercy Nwankwo July 2, 2024July 2, 2024Write a Comment

Presented by Theresa Moulton, Editor-in-Chief In a recent study by McKinsey on psychological safety and leadership behavior, it was highlighted that leaders must exhibit two key types of behaviors to […]