Propel Your ITSM ITIL 4 Journey With AI
In the tech world, the Information Technology Infrastructure Library (ITIL) framework and AI (Artificial Intelligence) often get dismissed as mere jargon in ITSM (IT Service Management). To be fair, that […]
The Change Enablement Practice: What Changed with Change in ITIL 4
The ITIL 4 Managing Professional publications and exams are now over a year old, including the revised best practice guidance on what was previously the “change management process” in ITIL […]
Benefits of ITIL v4 in ITSM
American computer scientist and U.S. Navy Admiral Grace Hopper once said, “The most dangerous phrase in the English language is ‘we’ve always done it this way.’” Nowhere is this phrase […]
How do Lean, ITIL, and Agile Work Together?
Agile, Lean, ITIL – all of these terms have one thing in common: they facilitate IT service desk coordination, communication, and success. But, while these frameworks and ideologies share a […]
How to Use the 4 P’s of ITIL for ITSM Success
Have you ever needed a service, but when you got it the whole process seemed half-baked? Imagine if you went to a restaurant but there was no design for seating, […]
Applying the 7 Guiding Principles of ITIL 4 to the Service Desk
Are you familiar with the 7 guiding principles outlined in the ITIL framework? While you may know the principles, you may not be aware of how to apply them in […]
3 ITIL Change Management and Best Practices
Can you imagine driving to a brand-new destination without a map or GPS, and without really knowing what will await you when you get there? That’s what it’s like to […]
ITIL 4 Dimensions Are Portrayed in the New Thor Movie
ITIL is a set of best practices for IT service management. Believe it or not, superhero movies, like the new “Thor: Love and Thunder” movie, are great examples of the […]
What is IT Infrastructure Library (ITIL)?
If you’ve come to freshen up on ITIL, you’re in the right place. Read on for a quick crash course on all things ITIL. Bill Gates once said: “The advance […]