More Service Desk Agents Aren’t the Answer
Hey there, curious about the relationship between the number of service desk agents and ticket resolution time? Turns out, it’s not as straightforward as you might think. In a span […]
Add a Help Desk to Project Management and Software Development
If your organization already uses Jira for software development or project tracking but lacks a service desk, then this is perfect to have the best of both worlds. The InvGate […]
InvGate Service Desk Gets PinkVERIFY Certification Renewed in 2023
We are thrilled to share that InvGate Service Desk has once again renewed its PinkVERIFY Certified status, highlighting our ongoing dedication to industry best practices and providing a reliable IT […]
Help Desk vs. Service Desk: Understanding the Key Differences and Why a Service Desk is the Future
Hey there, let’s talk about IT support and the difference between a “help desk” and a “service desk.” These terms are often used interchangeably, but understanding their distinctions can really […]
6 Pros of Using On-Premise Help Desk Software [+5 Top Vendors]
When searching for reliable IT Service Management (ITSM) software for your organization, it is important to determine whether an on-premise or a cloud-based solution best fits your needs.
CISA Warns Of SolarWinds Web Help Desk Vulnerability
39 Hey there, folks! Have you heard about the latest warning from US CISA regarding a potential vulnerability in SolarWinds Web Help Desk? It seems that bad actors could exploit […]
The InvGate Service Desk Integration Cheat Sheet
To ensure a comprehensive IT Service Management (ITSM) solution, the ability to integrate various software applications is crucial. By incorporating different capabilities and features on your platform, you can expand […]
Top 14 Best Service Desk Software in 2024
Investing in service desk software is essential for a service-focused organization looking to provide high-quality IT support. A solid IT Service Management (ITSM) strategy must be supported by a robust […]
6 Steps to Build an HR Help Desk
When it comes to organizational progress, incorporating an HR help desk is a significant step towards efficiency and modernization. This initiative allows HR professionals to shift their focus from administrative […]
How to Improve IT Support? 9 Ideas For Your Service Desk
To excel in running a successful service desk, envision it as a game of chess. Each component, whether it’s your team, the tools you utilize, or the strategies you employ, […]