Organizing ownership: How we assign errors in our monolith | Blog
Team Ownership in a Monolithic Codebase At incident.io, our codebase runs on a monolith, which comes with its own set of benefits that we value greatly. We don’t have to […]
How we handle sensitive data in BigQuery | Blog
As a provider of incident management software, we at incident.io handle sensitive data related to our customers, including Personally Identifiable Information (PII) about their employees and confidential details about customer […]
How we model our data warehouse | Blog
We have discussed our data stack incident multiple times, but have not delved into the design principles of our underlying data warehouse. This blog post will provide an overview of […]
Lessons from 4 years of weekly changelogs | Blog
At incident.io, we have made it a priority to provide our customers with meaningful updates every week since our company’s inception. In the last 4 years, we have written over […]
Observability as a superpower | Blog
Hey there! I’ve been in quite a few jobs, and in each one, I’ve stumbled upon a new observability tool that becomes indispensable. It’s like a superpower for us at […]
Choosing the right Postgres indexes | Blog
Indexes play a crucial role in improving performance in Postgres, but it’s not always easy to know when a query could benefit from an index. Here, we’ll explore: What indexes […]
What is DORA and how will it affect me? | Blog
The European Digital Finance Strategy aims to promote digital finance in Europe while ensuring financial stability and consumer protection. It consists of three main components: the Digital Operational Resilience Act […]
Mastering regulatory compliance with incident.io | Blog
The story of incident.io traces back to our time at Monzo, a UK-based bank, where Stephen, Pete, and I first met. Working in a highly regulated industry like banking, compliance […]
What is a SEV1 incident? Understanding critical impact and how to respond | Blog
Hey there, let’s talk about SEV1 incidents in the world of incident management. SEV1 incidents are like legendary tales in the tech world—either you’ve heard about the chaos they cause […]
Why I like discussing actions items in incident reviews | Blog
Have you ever wondered if incident reviews are more about learning or tracking actions? This question has been a topic of heated discussion in the incident management community, sparking debates […]