ServiceNow Security Operations: Streamline Incident Response

Are you part of a SOC team using ServiceNow Security Operations? If so, integrating key security tools like Intezer can optimize your incident response process and reduce time to respond.

Integrating Intezer’s security operations with ServiceNow is akin to having a virtual team of top-notch security experts at your disposal, working tirelessly to respond to alerts and streamline incident response workflows. This approach allows you to address security incidents with thorough analysis and swift action leveraging cutting-edge technology.

Autonomous SecOps Expertise at Your Fingertips

Intezer’s Autonomous SOC integration brings a team of experienced security analysts into the automated workflows and incident management capabilities of ServiceNow. By encapsulating the decision-making logic of human experts, Intezer enables rapid and informed responses to security incidents, including analyzing endpoint security alerts and reported phishing emails.


ServiceNow Security Operations automated incident response workflow with Intezer

The Edge of Autonomous SOC

Intezer’s platform emulates the complex decision-making processes of human analysts, automating the analysis and triage of security alerts with precision and understanding. This is crucial in an environment where quick responses are imperative.

ServiceNow’s Security Incident Response

ServiceNow’s incident response features help organize and manage the lifecycle of security incidents, ensuring they are categorized, prioritized, and resolved efficiently. The platform’s adaptability allows it to cater to the unique operational needs of your organization.

ServiceNow and Intezer in Action for Security Operations

The collaboration between Intezer’s Autonomous SOC and ServiceNow Security Operations promises to revolutionize incident response processes.

Intelligent Alert Triage and Investigations

Intezer’s platform automatically ingests and investigates security events, dispatching detailed alert reports to ServiceNow. These alerts are analyzed and prioritized by Intezer using logic modeled after human analysts, allowing for accurate identification of threats and false positives. ServiceNow then initiates incident response workflows based on Intezer’s findings.

Incident Prioritization and Precision

With the integration, incidents are automatically prioritized based on severity and impact, enhancing the precision and effectiveness of your security team’s response.

Example incident created by the Intezer's integration with ServiceNow Security Operations
Example incident created by the Intezer’s integration with ServiceNow Security Operations

Technical Overview

Intezer sends enriched alert data to ServiceNow via a dedicated Scripted REST API, storing it in a specific table for Intezer’s alerts. A Transform Map then maps records from this table into ServiceNow’s Incidents or Security Incidents tables, allowing for customization and adjustment of incident records based on your organization’s needs and policies.

For more details on setting up Intezer with ServiceNow for threat escalation and incident response, refer to our documentation.

How Intezer works with Service Now for incident response automation

The Benefits of Integrating ServiceNow and Intezer for SecOps

Organizations leveraging the Intezer and ServiceNow integration can benefit from accelerated incident response, centralized case management, decision-making accuracy, and efficient resource allocation.

  • Accelerated Incident Response: Expert-level analysis by Intezer reduces response times.
  • Centralized Case Management: All cases and tickets are centralized within ServiceNow.
  • Decision-Making Accuracy: Intezer minimizes human error and false positives.
  • Efficient Resource Allocation: Automating processes frees up security resources for strategic defense initiatives.

Smart Automation for Incident Response Workflows

Streamline your investigation and response workflows with Intezer and ServiceNow. Let us guide you towards a more efficient SOC.

Your journey to a more efficient SOC starts here.


Try Intezer for free or book a demo to learn more.

Intezer

Count on Intezer’s Autonomous SOC solution to handle the security operations grunt work.

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