We’ve launched incident.io for Microsoft Teams
Imagine a major outage. Support tickets are piling up, and everyone is in a frenzy for information. Notifications are flooding in, and time is slipping away faster than you can keep up with. It’s a chaotic situation, and you’re not sure where to start.
But it doesn’t have to be this way. This is where incident.io comes in to streamline the process and make managing incidents easier.
Our founders have been in your shoes countless times, and that’s why we created incident.io. We started with Response for coordination and communication, then introduced Status Pages to keep everyone informed. Now, with the launch of On-call, we’ve built a solution that prioritizes the well-being of responders.
While these tools have been used by top companies like Etsy, Hashicorp, and Netflix, they were previously only available on Slack. But now, we’re thrilled to announce that incident.io is now accessible on Microsoft Teams.
Get going at speed
During a crisis, every second counts. With incident.io, you can swiftly create incidents directly from a Team in Microsoft Teams. You can tailor incident reporting forms to fit your organization or seamlessly connect your alerting systems to automate incident creation with all the necessary contextual details.
Once an incident is declared, incident.io handles the rest by setting up a dedicated Teams channel for each incident, consolidating all information in one place and eliminating the need for unnecessary meetings or documentation.
Clear process that keeps everyone in the loop
After declaring an incident, incident.io ensures that everyone stays informed. Whether you’re a responder in the incident channel, an executive receiving automatic updates via email, or a support team member monitoring an internal status page, we’ve got you covered.
Leaders can assign incident roles and actions within incident.io in Teams, providing clarity on who’s handling what. Assigned team members receive notifications with all the necessary context to jump in and assist.
Workflows that reduce workload, save time and money
During incidents, focus is paramount, and distractions must be minimized. With Workflows, you can automate processes to concentrate on resolving the issue. These automations can guide the incident response, send updates, create action items, escalate to the appropriate team, or update your status page.
Stay informed with real-time messages in your incident channel within Teams every step of the way. With simple configuration and pre-set best practices, you can begin using Workflows within minutes.
Supercharged with AI
Major incidents demand full attention from everyone. Our customers have praised incident.io’s AI capabilities for providing valuable insights and assistance during crises, from suggested follow-ups to instant summaries and post-mortems.
As Cerek Hillen from Ramp noted, “They’re super great—I’m surprised at how topical they are. It feels like having an extra IC4 level engineer around to collect and document post-mortem items.”
All these AI features are readily available within your Microsoft Teams incident channels.
Learn from incidents without manual work
After the chaos subsides, it’s crucial to learn from incidents without manual effort. incident.io guides you through a post-incident flow tailored to your organization, ensuring you review follow-up actions, draft post-mortems, and conduct debrief meetings effectively.
It’s only the beginning
This is just the beginning of our journey with Microsoft Teams. We’re committed to continuous improvement and work closely with customers to enhance the product regularly. We can’t wait to collaborate with you and deliver the best incident management experience.
incident.io is now accessible in Microsoft Teams on Pro and Enterprise plans. Interested in seeing it in action? Schedule a demo today.
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