Trust doesn’t just happen overnight. For us at incident.io, it’s been a journey—one that’s focused on people just as much as the product. From the start, we knew that building great incident management software wasn’t just about creating features and functionality. It was about building relationships, understanding our users, and truly being there for them when it matters most.
Our focus has always been to help teams manage incidents better. That means listening, improving, and responding to user needs. Every resolved incident and every conversation has helped us grow and strengthen these connections.
So, while we’re proud of the Fall 2024 G2 awards, they’re more than just accolades—they reflect the trust our users have put in us. And that trust drives us to keep listening, improving, and being the partner our users rely on.
Beyond the metrics: the human side of incident management
When it comes to measuring success, it’s easy to get caught up in numbers and rankings. But it’s also about real conversations, real feedback, and real problem-solving.
From the very beginning, we’ve focused on listening. Every customer we talk to has unique challenges and stories to share, and we take those seriously. Whether it’s a quick comment on a feature that needs improvement or a deep dive into how a team manages incidents, we use this feedback to shape how our product evolves. We’ve had countless discussions with users about their pain points—whether it’s a complicated workflow that needs simplification or a missing integration that would make their lives easier. And then we get to work, turning those suggestions into real solutions.
One of the things we’re most proud of is how we’ve built relationships that go beyond the usual vendor-client dynamic. When an incident hits, teams need more than just a piece of software. We build partnerships, providing support when it’s needed most.
For us, every incident resolved successfully is more than just a tick on a performance chart—it’s a moment of connection and growth. It’s that human side of our work that we’re most proud of.
We earned 18 badges overall—but what do they mean?
Earning 18 badges in the G2 Fall 2024 report is exciting for us—but let’s be honest, it’s about more than just collecting awards. Every badge is really a reflection of the trust we’ve built with our customers and the relationships that drive us to keep getting better.
For us, G2 badges are reminders that we’re doing right by our users, helping them through the chaos of incidents, and making a real impact.
One of the awards we’re especially proud of is earning the #1 spot in the Relationship Index for Incident Management—for the third time this year! This recognition isn’t just about what our product does; it’s about how we show up for our users, day in and day out.
What’s next: building more than just a product
First things first: we wouldn’t be where we are today without our amazing customers and team. So, to every customer who took time out of their day to provide feedback—thank you.
Of course, all of this wouldn’t be possible without our incredible team. Every day, they pour their hearts into listening to our users, responding to feedback, and not just solving technical problems but also the human ones. They’re committed to finding solutions that make a real difference in people’s day-to-day work. Whether it’s brainstorming a better workflow, shipping new features, or jumping in to help a customer resolve a tricky incident, this team lives and breathes customer success.
Looking ahead, we’re excited to keep building on the relationships we’ve formed. Our goal is to evolve with our users, providing not just tools, but real solutions that make life easier. We’ll keep listening, keep the dialogue open, and ensure every update adds value. More than just software, we aim to be a partner you can trust.
We invite you to be part of this journey. Whether you’re a longtime user or just discovering incident.io, share your challenges, successes, and feedback—we’re here to listen and support.
At the end of the day, incident.io is a growing community, working together to tackle challenges. Those 18 badges aren’t just ours; they’re a reflection of our collective effort. We’re grateful for your trust and excited for what’s next as we continue to grow and make an impact together.
Here’s to what comes next—and to continuing to build something great, together.
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You can view all of our G2 reviews here.
