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Managed Security Service Providers (MSSPs) are crucial in helping organizations protect their critical assets, maintain a strong security posture, and quickly respond to cyber attacks. To keep up with the ever-changing threat landscape, top MSSPs are increasingly leveraging advanced incident response automation like our Autonomous SOC platform to enhance their alert triage process, investigation capabilities, and speed up response time for their clients.
In this blog post, we’ll cover the top benefits of incorporating Intezer into your MSSP operations to automate Tier 1 SOC tasks and beyond. By using smart SOC automation, MSSPs can scale and take on more clients while providing efficient, cost-effective cybersecurity services.
We’ll start by looking at the top three reasons MSSPs are integrating Autonomous SOC technology into their processes: improved efficiency and faster response times, cost savings, and scalability.
1. Improved Efficiency and Incident Response Time
One significant advantage of “intelligent automation” is Intezer’s ability to quickly process vast amounts of data, enabling our technology to investigate and prioritize security incidents more efficiently than Tier 1 SOC analysts. Intezer is fast to set up for new clients, unliked automation with SOAR solutions, which often requires time-consuming setup for individual clients. The increased efficiency allows MSSPs to handle a higher volume of security events without compromising quality, leading to better overall performance.
Intezer can “autonomously” collect evidence from client environments, investigate multiple types of artifacts, generate deep analysis reports, and escalate findings about serious threats that require human intervention. This allows teams to maximize automation for repetitive and time-consuming tasks, keeping your analysts focused on remediation tasks that require careful attention and knowledge about a client’s unique environment or operations.
With Intezer to quickly identify and triage incidents, that significantly reduces the time it takes to respond to and remediate security threats. By meeting or exceeding their service level agreements (SLAs) with clients, MSSPs can achieve higher customer satisfaction and cultivate long-lasting relationships.
As an example: Orange Cyberdefence’s Forensics and Incident Response team was able to respond even faster when a client was under attack, by using Intezer to cut daily tasks that would have required hours down to seconds.
“Intezer contributes to our incident response and forensics investigations daily. Knowing what we are dealing with in the middle of an attack, in less than 30 seconds, directly impacts our clients’ risk mitigation and recovery time.”
Robinson Delaugerre, Head of Forensics and Incident Response at Orange Cyberdefence
Another benefit of Intezer’s fast, automated investigations: Consistency. Consistent triage, deep analysis, and fast response times across all clients ensures that the same level of service and expertise is applied to each incident. The consistency of Intezer’s incident response process helps maintain the MSSP’s reputation for quality, reliability, and speed.
2. The Cost Savings of Automation
Integrating automation and AI-driven incident investigations into MSSP operations can result in substantial cost savings.
By automating aspects of the incident response process, Intezer can significantly reduce the need for human intervention. This is particularly valuable in the cybersecurity industry, where skilled professionals are in high demand and can be costly to hire and retain. This can benefit MSSPs that offer services for clients that need a cost-effective service provider, or improve slim profit margins.
Intezer operates “autonomously” by looking into every alert, handling repetitive “grunt work”, and resolving alerts that don’t require any action. When Intezer completes its analysis and forensic scans, it auto-remediates alerts, then escalates any findings that require human intervention. In this way, Intezer automates everything it can, then “passes the baton” when your team needs to take a look or jump into action to contain an active threat. Teams can avoid the time-consuming tedious tasks, while staying focused on active threats or strategic security projects with clients.
One more way that Intezer benefits MSSPs: it reduces risk and the cost of human error. Intezer ensures every single incident is quickly and consistently investigated. This allows teams to avoid the cost of analysts doing redundant work. Or mishandling a vague “suspicious activity” alert, which Intezer could have quickly identified as an evasive fileless threat.
3. Scalability for MSSP Security Operations
Intezer can easily scale to accommodate an increasing volume of security events as an MSSP’s client base expands.
This scalability allows MSSPs to grow their business and improve their bottom line, without the difficulties of hiring more and more analysts. Bringing in more clients can produce an overwhelming number of alerts that increase the risks of an analysts missing something important. In addition, MSSPs have to protect the sensitive data of multiple clients, which requires finding scalable solutions while maintaining client privacy.
As an example: Legato Security found they could scale up their SOC team, using Intezer to automatically collect evidence (files, URLs, etc.) and investigate new incidents coming from different clients. This allowed their SOC team to rely on Intezer for triaging new alerts from integrated sources like CrowdStrike, while also leveraging Intezer’s detailed analysis and memory forensics while responding to serious threats like ransomware. Check out the full story in our case study about how Legato Security scaled up their SOC team with Intezer.
“We have a large volume of alerts produced every day and manually performing analysis on all of these files is not scalable.
Intezer has given us the ability to provide in-depth reporting in a timely manner. Moreover, having a private instance for us to upload potentially sensitive data was a ‘must have.’ “
Jesse Stoltz, SOC Manager at Legato Security
Protecting Your MSSP’s Clients from Evolving Threats
Integrating Intezer into your MSSP operations offers numerous benefits, including improved efficiency and faster response times, cost savings, and scalability. By leveraging intelligent automation designed for security operations, MSSPs can enhance their service offerings and gain a competitive edge in the cybersecurity market. As the threat landscape evolves, incorporating AI-powered and automated solutions will become increasingly essential for MSSPs to stay ahead of evolving cyber attacks and provide top-notch protection to their clients.
Try Intezer for free or book a demo to learn more.
Jim McDonough is the Vice President of Global Sales at Intezer. Outside of work, you’re likely to catch him running on a trail or in a marathon.