Hey there! I’m thrilled to share my journey as one of the three new interns at incident.io. It’s been almost two months since I joined, and the experience so far has been nothing short of amazing.
Before my first day, I was a bundle of nerves and excitement. This being my first internship, I had no idea what to expect. All I knew was that incident.io was where I wanted to be. The company’s product, values, and overall vibe resonated with me on a deep level.
As a Product Engineer, understanding our customer’s needs and struggles properly allows us to be more mindful about what we create and why.
From day one in April, I never imagined I’d be shipping features and engaging directly with customers within weeks. The thrill of seeing customers’ excitement and satisfaction when I deliver a new feature or bug fix is a powerful motivator.
So, how did I get here? Let me walk you through my first few weeks at incident.io.
My first feature
At incident.io, pace is a core value we live by. I thought I’d have a week of onboarding before diving into coding. But after a couple of sessions and setting up my development environment, I was writing my first lines of code just two days in. My first feature? Making the incident.io logo on the dashboard clickable!
It may seem small, but it was a big deal for me. The process of coding, making a PR, and seeing the impact on users was incredibly rewarding. Interacting with customers for the first time felt great, and being trusted to communicate changes directly was empowering.
The rewarding cycle
After the clickable logo feature, I took on a task to schedule debriefs with Microsoft Outlook, a feature requested by three customers. This was a significant challenge, delving into Microsoft integrations for the first time. The positive feedback from customers once again fueled my motivation.
With each bug fix and feature I shipped, I felt more integrated into the team. The trust and responsibility given to me as an intern made me feel like a valued part of the company.
Why is it so important for engineers to speak to customers directly?
Direct interaction with customers helps us understand their needs better and continuously improve the product. The rewarding feedback loop boosts morale and drives us to maintain high standards.
As interns, owning features and directly impacting the product gives us a sense of pride and responsibility. It’s a valuable learning experience that shapes us as engineers.
A big shoutout to everyone at incident.io for the warm welcome and support. I look forward to the journey ahead!
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