Hey there, IT Service Management crew!
So, after a decade of diving deep into the tech world, exploring cybersecurity, DevOps, and yes, ITSM, I’ve come to a realization. No matter what tech field you’re in, things tend to get overly complicated, right? It’s like they’re designed to make us scratch our heads and go, “Why so complex?”
And guess what? ITSM falls into that category too.
When I chat with folks in the industry, it’s like a broken record – everyone’s struggling with managing tech from different vendors, juggling services, and feeling a bit lost in the tech maze. And let’s not even get started on the conflicting advice from peers. It’s a whirlwind of confusion, don’t you think?
As someone who loves diving into systems thinking, I can’t help but feel that sometimes things are needlessly convoluted.
Sure, for mega-corporations with complex infrastructures and a zillion moving parts, it’s understandable. They throw truckloads of cash and hire armies to tackle the tech chaos. But what about us mere mortals?
Do we all need a bottomless budget to streamline our ITSM? Heck no! Who’s got that kind of dough lying around, right?
Alright, I’m getting a tad chatty here, so let’s cut to the chase.
SolarWinds, with its two decades of IT expertise, has been around the block. We’ve seen it all – from tiny startups to corporate giants. We know what works, what doesn’t, and where the gold mines are buried.
That’s why we’ve decided to spill the beans and share our ITSM wisdom with the world. Yes, you heard that right!
We’ve crafted an ITSM Maturity framework that’s like a GPS for your IT journey. It helps you navigate where you are, where you want to be, and the tools to get you there. Exciting stuff, right?
We’re jazzed about the possibilities this brings. Throughout the year, we’ll be dropping guides, tips, videos, and more to help you and your squad level up without the hefty price tag of services.
It won’t be flawless from the get-go, so we’re counting on your feedback as we fine-tune it. Our squad is geared up to chat with you, guide you through the model, and plot out your next steps.
If it’s a game-changer (which we believe it is), awesome! And if you think we can do better, we’re all ears.
Take a peek at the ITSM Maturity Model and drop us a line with your thoughts. Oh, and keep that page bookmarked – we’re cooking up something interactive soon!
Until we meet again,
RJ Gazarek
