IT Support Management software is essential for all organizations, regardless of size or work modality. It simplifies request handling, streamlines service efforts, and manages customer relationships through customer service software. […]
The Knowledge Centered Service, also known as the Knowledge Centered Support or KCS, is a methodology designed to integrate knowledge creation and maintenance into an organization’s daily workflow. Through collaboration […]
How do we keep going when things go wrong? How are we prepared for when the lights go out? How do we keep things running when the water rises? These […]
A new year is on the horizon, making it the perfect time to reflect on the achievements of Enterprise Service Management (ESM) and IT Service Management (ITSM) in 2023 […]
When you read any IT blog or article, chances are that digital transformation is mentioned. However, many projects fail due to scope creep, resistance to change, or unforeseen costs. So, […]
When it comes to organizational progress, incorporating an HR help desk is a significant step towards efficiency and modernization. This initiative allows HR professionals to shift their focus from administrative […]
Are you ready for the challenges that 2023 will bring to businesses across Europe? As IT professionals, we have the power to help our organizations not just survive, but thrive […]
Including Incident Management Software in your IT Service Management (ITSM) strategy has become a critical tool for maintaining the seamless operation of business IT systems.
Hey there! Let’s talk about something important today – digital employee experience. So, we all know how companies are always talking about digital transformation, right? But here’s the thing – […]
Consider leveraging tools that are already being used by your IT and HR departments, ideally an ESM solution, to enhance familiarity and maximize the return on investment. Look for a […]
