Where does the time go after you resolve an incident?
We were really curious about what happens after a company resolves an incident. How long does it take for them to document, review, learn from it, finish clean-up tasks, and […]
How our data team handles incidents
Introduction Hey there! Let’s talk about data incidents and how the Data team at incident.io is handling them. In the past, data teams weren’t always involved in incident management, but […]
Behind the Flame: Rory | incident.io
Welcome to Behind the Flame, a series created to showcase our incredible incidents. Hey there, I’m Rory Bain, a Product Engineer on the On-call team here at incident.io. Let me […]
The Tasty Data Morsel: Data delight as company culture
Hey there, fellow data enthusiasts! So, picture this: every week, one of us from the incident.io Data team steps up at our all-hands meeting to dish out a tasty data […]
Scoping week | incident.io
Hey there! So, a few months back, we kicked off On-call with some cool features, just scratching the surface of what we envision for the product. Like many other companies, […]
A tough day for incident responders: lessons from the CrowdStrike update
Hello there, my fellow incident responders! Today is a day we won’t soon forget, as we face one of the most challenging situations across the globe. The recent update from […]
Time, time zones and scheduling
Welcome, readers! Our On-call product has been out in the wild for a few months now, and I’m excited to dive into the journey of building a time-sensitive system. In […]
Behind the Flame: Georgie | incident.io
Welcome to Behind the Flame: our new series where we go behind the scenes and showcase the incredible people (incidentios) at incident.io. We’re kicking things off with Customer Success Manager […]
EngineeringThe complexity of phone networksMaking a phone call is easy…right? It's time to re-examine the things you thought were true about phone calls and SMS.Leo SjöbergLeo SjöbergJuly 16, 2024·7 min read
The Intricacies of Phone Networks When we pick up our phones to make a call or send a simple text message, we often take for granted the complex network of […]
Building a multi-platform on-call mobile app
Being on-call requires the ability to respond to pages and handle escalations on the fly. When we started developing incident.io On-call, we debated whether a Minimum Viable Product (MVP) could […]