A tough day for incident responders: lessons from the CrowdStrike update
Hello there, my fellow incident responders! Today is a day we won’t soon forget, as we face one of the most challenging situations across the globe. The recent update from […]
Time, time zones and scheduling
Welcome, readers! Our On-call product has been out in the wild for a few months now, and I’m excited to dive into the journey of building a time-sensitive system. In […]
Behind the Flame: Georgie | incident.io
Welcome to Behind the Flame: our new series where we go behind the scenes and showcase the incredible people (incidentios) at incident.io. We’re kicking things off with Customer Success Manager […]
EngineeringThe complexity of phone networksMaking a phone call is easy…right? It's time to re-examine the things you thought were true about phone calls and SMS.Leo SjöbergLeo SjöbergJuly 16, 2024·7 min read
The Intricacies of Phone Networks When we pick up our phones to make a call or send a simple text message, we often take for granted the complex network of […]
Building a multi-platform on-call mobile app
Being on-call requires the ability to respond to pages and handle escalations on the fly. When we started developing incident.io On-call, we debated whether a Minimum Viable Product (MVP) could […]
Dear Customers, we couldn’t have done it without you. With love, incident.io
Hey there! We are absolutely thrilled and humbled (okay, maybe blushing a bit too) to share our latest achievements for Summer 2024 from G2. And guess what? We’ve been named […]
Migrating JSONB columns in Go
At incident.io, we are strong advocates for database migrations. Mastering the ability to execute them swiftly and securely is crucial for keeping up with the growth of our product. While […]
Behind the scenes: Launching On-call
Hey there, folks! March 5th marked a major milestone for us at incident.io as we unveiled our on-call product to the world. After nine months of hard work, from listening […]
Onboarding yourself as an engineer at incident.io
Here at incident.io, we believe in using infrastructure as code to configure everything, including our own product. We don’t see any reason to exclude incident.io from this practice. In addition […]
Using AI to understand what sets incident.io apart from the competition
Hey there! So, here’s the scoop: whenever a new customer hops on board with us at incident.io, we take detailed notes on what led them to choose our product. And […]