Behind the Flame: Payton | Blog
Welcome to Behind the Flame, a series created to showcase our incidentios. Hey there! I’m Payton Andrews, Enterprise Account Executive here at incident.io. Q: What has been your favorite incident.io […]
How we interview engineers in 2025 | Blog
Hey there! As we step into 2022, we wanted to share some exciting updates about our engineering interview process. Back in the day, we wrote about it to give candidates […]
Automated incident response: Why it matters and where it’s headed | Blog
Hey there! Let’s talk about incidents. They happen, right? Whether it’s a service outage, performance issues, or unexpected errors, things can go wrong. The real question is not if incidents […]
Debugging deadlocks in Postgres | Blog
ERROR: deadlock detected (SQLSTATE 40P01) What steps should you take when encountering this error? Deadlocks are a common challenge in backend development, but by investigating and designing carefully, they can […]
Overhauling PagerDuty’s data model: a better way to route alerts | Blog
Hey there! Have you heard about PagerDuty? Since its launch in 2009, it’s been the go-to tool for organizations in need of a reliable paging and on-call management system. It’s […]
How data habits help build a data culture | Blog
Hey there! Let’s talk about why building a data-driven culture in a company can be such a challenging task. It’s not just about technology – it’s more of an organizational […]
The Incident Maturity Model | Blog
Introduction Hey there, let’s dive into the fascinating world of incident management and how it has evolved over time. We’ll be exploring real data and insights from some of the […]
ArticleThe flight plan that brought UK airspace to its kneesOn August 28, 2023, a software bug in the UK air traffic control system caused six hours of chaos, reducing air traffic capacity and forcing manual operations. It's a great story of failure, resilience and communications in complex systems.Chris EvansChris EvansDecember 5, 2024·25 min read
Title: The Day UK Airspace Stood Still: A Tale of Chaos and Resilience On August 28, 2023, a software bug wreaked havoc on the UK air traffic control system, bringing […]
AWS re:Invent: The handy guide for the massive conference | Blog
Hey there, fellow developers! So, AWS re:Invent is right around the corner, and it’s basically the Disneyland for developers—minus the Mickey Mouse ears but with a lot more AWS reps […]
EngineeringHow we page ourselves if incident.io goes downLearn how we tackle the ultimate paradox: ensuring our alerting system pages us, even when it’s the one failing. It's a common question – let's dive into detail on our "dead man's switch", how we stress-test our systems, and why we care so much about our setup allowing us to dogfood our own product.Lawrence JonesLawrence JonesNovember 27, 2024·8 min read
How do we ensure we get paged if incident.io goes down? Discover how we tackle the challenge of ensuring that our alerting system still functions even when it’s experiencing issues. […]