How data habits help build a data culture | Blog
Hey there! Let’s talk about why building a data-driven culture in a company can be such a challenging task. It’s not just about technology – it’s more of an organizational […]
The Incident Maturity Model | Blog
Introduction Hey there, let’s dive into the fascinating world of incident management and how it has evolved over time. We’ll be exploring real data and insights from some of the […]
ArticleThe flight plan that brought UK airspace to its kneesOn August 28, 2023, a software bug in the UK air traffic control system caused six hours of chaos, reducing air traffic capacity and forcing manual operations. It's a great story of failure, resilience and communications in complex systems.Chris EvansChris EvansDecember 5, 2024·25 min read
Title: The Day UK Airspace Stood Still: A Tale of Chaos and Resilience On August 28, 2023, a software bug wreaked havoc on the UK air traffic control system, bringing […]
AWS re:Invent: The handy guide for the massive conference | Blog
Hey there, fellow developers! So, AWS re:Invent is right around the corner, and it’s basically the Disneyland for developers—minus the Mickey Mouse ears but with a lot more AWS reps […]
EngineeringHow we page ourselves if incident.io goes downLearn how we tackle the ultimate paradox: ensuring our alerting system pages us, even when it’s the one failing. It's a common question – let's dive into detail on our "dead man's switch", how we stress-test our systems, and why we care so much about our setup allowing us to dogfood our own product.Lawrence JonesLawrence JonesNovember 27, 2024·8 min read
How do we ensure we get paged if incident.io goes down? Discover how we tackle the challenge of ensuring that our alerting system still functions even when it’s experiencing issues. […]
We’re opening a San Francisco office | Blog
Hey there! I have some exciting news to share with you all. We are thrilled to announce that we are spreading our wings and establishing our very first office in […]
Behind the Flame: Rory M. | Blog
Welcome to Behind the Flame! Hey there, welcome to Behind the Flame, a series where we shine a spotlight on the incredible individuals that make up our incident.io team. Today, […]
Organizing ownership: How we assign errors in our monolith | Blog
Team Ownership in a Monolithic Codebase At incident.io, our codebase runs on a monolith, which comes with its own set of benefits that we value greatly. We don’t have to […]
How we handle sensitive data in BigQuery | Blog
As a provider of incident management software, we at incident.io handle sensitive data related to our customers, including Personally Identifiable Information (PII) about their employees and confidential details about customer […]
How we model our data warehouse | Blog
We have discussed our data stack incident multiple times, but have not delved into the design principles of our underlying data warehouse. This blog post will provide an overview of […]