Welcome to Behind the Flame, a series created to showcase our incredible incidents.
Hey there, I’m Rory Bain, a Product Engineer on the On-call team here at incident.io. Let me share some of my favorite moments and insights with you!
Q: What is your favorite incident.io memory so far?
One of my favorite memories at incident.io was during a company all-hands meeting. I presented a new feature using a random inspirational quote generator, only to realize it was quite offensive. It was a hilarious moment that really showed the unexpected side of things!
Q: What is the value that most resonates with you?
The value that really speaks to me is “Find a Way”. It embodies the spirit of overcoming challenges and finding solutions, which is a core aspect of our culture here at incident.io.
Q: What is your favorite benefit we have?
I absolutely love our last Friday of the month holiday. It’s a great way to unwind and relax, knowing that everyone is taking a break together. It really sets a positive tone for the end of each month.
Q: What is your favorite Slack channel?
One of my top Slack channels is #things-jack-says, dedicated to sharing funny quotes from Jack Buckmelter. It always brings a smile to my face, like the time he humorously referred to my kilt as a skirt!
Q: What advice would you give to candidates interviewing?
My advice to candidates interviewing is to be authentic and showcase your true self. We understand the stress of interviews and value genuine personalities. Highlight your strengths and experiences to have meaningful conversations.
Q: How would you describe the culture in three words?
Fun, fast, and freaky—our culture is dynamic, energetic, and always full of surprises!
Q: What does last Friday of the month mean to you?
The last Friday of the month is a time to reflect, relax, and plan ahead. It’s a unique opportunity to recharge and enjoy a break with the team.
Q: What are you looking forward to with the future of incident.io?
I’m excited about enhancing our On-call product even further. There are so many innovative ideas in the pipeline, and I can’t wait to see them come to life!
Q: What is it like being part of the On-call team?
Being part of the On-call team is truly rewarding. We work on products that make a difference during challenging incidents, and the team’s enthusiasm is contagious!
Q: What was something that surprised you when you joined?
I was pleasantly surprised by the trust and support I received from day one. The high pace is balanced with the resources and tools needed to succeed, making it a great environment to thrive in.
Q: What has been your favorite customer interaction?
Receiving a box of delicious chocolates from a customer as a thank you for a feature we developed was a memorable and heartwarming experience.
Q: If you could work in another team for the day, what team would you join and why?
I would love to join the Customer Success team for a day. The positive interactions with customers and the opportunity to make a difference in their experience is truly fulfilling.
Q: What is exciting about working in incident management?
Working in incident management is fascinating as we are constantly using our own product. This hands-on experience provides valuable insights and helps us improve the product proactively.
Q: What is something unusual about being part of the On-call team?
One fun surprise was when our investor, from the band The Chainsmokers, created a custom ringtone for our app. It was a unique and exciting moment for the team!
Q: How does incident.io recognize achievements and milestones?
We celebrate achievements through daily shoutouts on Slack and special ceremonies for major product launches. It’s a great way to acknowledge and appreciate the hard work of our team members.
