Welcome to Behind the Flame, a series created to showcase our incidentios. Meet Julia Pearson, our Head of Growth Marketing here at incident.io.
Q: What has been your favorite incident.io memory so far?
My favorite incident.io memory was our Revenue Kickoff that we had at the end of February. It was a time where Sales, Marketing, and Customer Success congregated together in New York to kickoff the year. It was an energizing time where cross-functional teams came together to align on goals and discuss all that we would accomplish this year.
Q: What value most resonates with you?
The value that resonates the most with me is Find a way. The world of startups is all about problem solving and this company is no exception, there are multiple problems to solve literally every day and for me, that is really exciting. I am fueled by the ability to solve problems individually and collaboratively, and I’m always pumped when I go to other folks and they’re equally eager to solve problems with me too.
Q: What is your favorite benefit?
My favorite benefit that we have has to be having the last Friday of the month off. Before coming here, I had never experienced a similar benefit. It’s a great chance to do things outside of work like spending time outside, catching up on all of the things that end up getting backlogged on my personal to-do list, or simply recharging with a long weekend before resetting for a new month.
Q: What is your favorite Slack channel?
My favorite Slack channel has to be our #gratitude channel. It is a place where folks go in and enter gratitude for others within the company for tasks or projects, big or small. It’s a great place to go and smile and see all of the people who are feeling really grateful for the folks that are working alongside them.
Q: If you could go back to your first day here, what is one piece of advice that you would give yourself?
If I could go back to my first day, the piece of advice I would give myself is to drink lots of coffee and prepare to be a sponge! Obviously, starting a new job, you learn a lot throughout the interview process, but there’s also so much that you don’t know about joining a new company. One of the best things that you can do is remove any assumptions, absorb information and context at a fast pace.
Q: What advice would you give to any candidates interviewing with us?
If I was going to give advice to candidates looking to join us here at incident.io, it would be to review our values, find the ones that resonate with you the most, and then try to implement those throughout the interview process.
Q: How would you describe the culture in three words?
Describing the culture in three words, I’m going with pace, ambition, and fun.
Q: Which incident.io employee would you like to be stuck in a lift with?
If I was going to be stuck on a lift with someone, I’m going to go with [our Events Marketing Manager] Adrienne’s dog, London.
Q: What does last Friday of the month mean to you?
Last Friday of the month means to me an opportunity to recharge, unplug, and look forward to the success and opportunities that a new month brings.
Q: What are you most looking forward to this year with incident.io?
I’m most looking forward to SEV0, our first very own conference that we’re hosting in September in San Francisco.
Q: What is it like being part of the Marketing team?
Our marketing team is very small compared to the rest of the company—we are three full-time people at the moment. It’s very fun, yet hard work and there are lots of problems to solve every day.
Q: What is something that surprised you when you joined incident.io?
The thing that surprised me the most when I joined would be around pace.
Q: What’s been your favorite customer interaction?
I’m really blessed that as a marketer, I get to interact with customers— it’s one of my favorite parts of the job. Hey there! So, there’s this awesome story I have to share with you about a customer who really wanted one of our fire truck Lego sets. It was such a cool moment when I, along with our CEO Stephen, reached out to him on Slack to make his dream come true. He was so thrilled, and it truly embodies our value of Making it Magic – those little acts that can brighten someone’s day in a big way.
Now, if I had to switch teams for a day, I’d definitely choose Sales. I used to be an SDR, so selling is in my blood. Watching Gong calls and being in their shoes for a day would only make me better at my job and supporting them.
When it comes to incident management tools, they are crucial for companies to turn mishaps into opportunities. Learning from incidents, responding quickly, and ultimately making a positive impact on customers is what sets successful companies apart.
Being part of the Marketing team here is exciting because we are still in the early stages of building something great. There’s so much room for growth and impact, making it a fantastic opportunity for anyone looking to make a difference.
As a remote employee, I can attest to the unique culture we have here. Despite not being in the office, our Slack channels keep us connected and make it easy to feel like part of the team. Whether it’s sharing book recommendations or showing gratitude, the culture is vibrant and inclusive.
So, if you’re looking to be part of a dynamic team with endless possibilities, this is the place to be. Join us in shaping the future of this company and creating magic every day!
