How to Use the 4 P’s of ITIL for ITSM Success
Have you ever needed a service, but when you got it the whole process seemed half-baked? Imagine if you went to a restaurant but there was no design for seating, […]
The good, the bad, and the algorithmic
Artificial Intelligence (AI) is currently a trending topic in various industries. It has become ubiquitous in our daily lives, from chatbots assisting with customer inquiries to personalized recommendations on shopping […]
Why Stability Management Could Be a Solution for Making Change Less Painful
During our recent podcast episode featuring Ashley Goodall, he delves into the concept of Stability Management – a novel idea that challenges the conventional approach of focusing on change. What […]
Embracing new challenges—my journey as an intern at incident.io
Hello there! I’m Christin, and I recently started my internship with the On-call Experience team at incident.io. I came in with a mix of excitement and uncertainty, not knowing exactly […]
Memory Threats and Forensic Tools
Memory forensics plays a crucial role in incident response and threat analysis in the ever-evolving cybersecurity landscape. Unlike traditional methods that focus on hard drive analysis, memory forensics delves into […]
Top EDR Solutions | Best Endpoint Detection Software of 2023
In today’s digital landscape, the rise of malicious cyberattacks targeting businesses, government entities, and the general public is a pressing concern. To combat these threats effectively, a combination of prevention […]
Navigating the New Landscape: Understanding Thailand’s PDPA Cross-Border Transfer Rules
by Robert Healey | FriAprJ | APAC, China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Thailand, United Kingdom, United States, Vietnam Privacy Law |
Privacy by Design: Streamlining Data Protection Processes for Developers
Back in the day, I was a software developer who didn’t fully appreciate the importance of privacy. I was frustrated by the barriers preventing me from accessing personal data easily. […]
10 Best Remote Support Help Hesk Software of 2024
InvGate Service Desk: Remote help desk software has become essential for organizations with remote work policies and distributed teams. This guide focuses on ITSM tools that offer remote support. Whether […]
Applying the 7 Guiding Principles of ITIL 4 to the Service Desk
Are you familiar with the 7 guiding principles outlined in the ITIL framework? While you may know the principles, you may not be aware of how to apply them in […]