Enterprise Service Management (ESM) and traditional Information Technology Service Management (ITSM) are two distinct approaches to service management within an organization. ESM serves as an extension of ITSM, bringing ITSM […]
AIOps, or Artificial Intelligence for IT Operations, is becoming an integral part of IT processes. Leveraging artificial intelligence for ITOps brings numerous benefits that can greatly enhance efficiency, reliability, and […]
Embarking on the journey of change management within your organization is akin to navigating a sturdy ship through tumultuous waters. Picture your team aboard, prepared to confront the challenges that […]
458 The latest release of Tor Browser 13.5 is here, bringing a host of new features and upgrades for both desktop and Android users. This new version also includes improved […]
In 2023, the cybersecurity landscape experienced significant changes due to economic challenges, the emergence of generative AI, high-profile cyberespionage incidents, and major software supply chain breaches. These shifts have set […]
In today’s digital world, ransomware has become a prevalent and harmful cyber threat that targets both individuals and organizations, holding their data hostage until a ransom is paid. With the […]
Agile, Lean, ITIL – all of these terms have one thing in common: they facilitate IT service desk coordination, communication, and success. But, while these frameworks and ideologies share a […]
Travel Scams Discover how scammers target travelers by sending phishing emails and posting fake listings on popular vacation booking platforms like Booking.com 03 Jul 2024 • , 5 min. read […]
Welcome to the Team! We are thrilled to announce that we have a new Director of Change Practice Development joining us at The Change Management Review™ (CMR). With a decade-long […]
During April, I embarked on a six-month journey as a Product Engineering intern at incident.io. I remember feeling a mix of excitement and nervousness before starting, questioning if I had […]
