Looking for a suitable alternative to Ivanti Neurons? Finding the right IT Service Management (ITSM) platform involves evaluating features, user interface (UI), integrations, and support.
If you’re comparing ITSM tools, this blog post is perfect for you. We’ll focus on InvGate Service Desk, a standout alternative, and explore the key aspects that differentiate this service desk software from Ivanti Neurons.
Let’s dive in.
Table of contents
TL;DR
- Ivanti Neurons offers flexible deployment options and covers the entire service delivery lifecycle.
- Highlighted features include customization, automation, and flexibility.
- However, users reported a lack of out-of-the-box features, a complex backend, limited integrations, an outdated appearance, and issues with customer support.
- In contrast, InvGate Service Desk provides cloud and on-premise deployment options and is known for its ease of use and modern UI.
- Main features include self-service capabilities, a visual workflow builder, AI capabilities, and outstanding customer support in multiple languages.
What is Ivanti Neurons?
Ivanti Neurons for ITSM is a comprehensive solution for managing services in large organizations developed by Ivanti. It caters to enterprise-level organizations with flexible deployment options, allowing them to choose between cloud-based or on-premise setups based on their infrastructure preferences.
This platform covers the entire service delivery lifecycle, incorporating 11 ITIL 4-certified practices to streamline operations by automating manual processes. It aims to improve efficiency, compliance, and security measures by replacing manual workflows with automated ones.
Ivanti focuses on managing and securing Everywhere Work environments to enhance the digital employee experience (DEX) and create seamless digital workspaces.
Headquartered in South Jordan, Utah, Ivanti has been a trusted provider since 1985.
Pros and cons of Ivanti Neurons
Ivanti Neurons is praised for its customization, ease of use, customer service, flexibility, and automation opportunities. However, drawbacks include a lack of out-of-the-box features, a complex backend, limited integrations, poor documentation, outdated appearance, and issues with customer support.
Now, let’s explore another option.
InvGate Service Desk as an Ivanti Neurons alternative
InvGate Service Desk is an advanced IT Service Management solution designed to streamline IT support processes and enhance service delivery. It offers cloud-based or on-premise deployment options, allowing organizations to choose the hosting environment that suits them best.
Organizations using InvGate Service Desk can establish an IT Services department with capabilities aligned with ITIL best practices like Incident Management, Problem Management, Change Management, self-service features, and personalized dashboards and reports.
Customer feedback on InvGate Service Desk:
“The whole process from demo to launch has been great. We completed the project ahead of schedule with the help of the implementation team.” – IT in a Government organization
“The support team is knowledgeable and responsive. It has all the common features you’d expect from a cloud service ticketing system, and they work well.” – IT in a Non-Government organization
“Dashboards and reports are easy to use, workflows are intuitive, and customization options are available.” – General Manager, IT Services
User interface
Users appreciate the user-friendly and easy-to-configure interface of InvGate Service Desk. In contrast, some users find the UI of Ivanti Neurons ITSM old-fashioned and complex, hindering their user experience.
Features
Customers value the comprehensive capabilities of InvGate Service Desk, covering Incident and Problem Management, Service Catalog, and Knowledge Base Management. On the other hand, feedback on Ivanti Neurons ITSM features is mixed, with some users mentioning limitations in meeting specific requirements.
Support
Both InvGate Service Desk and Ivanti Neurons ITSM offer responsive and knowledgeable support teams.
At InvGate, we understand the importance of providing top-notch assistance to our customers when they encounter issues or need guidance with our software solutions. Our team is dedicated to ensuring a smooth implementation and usage experience for all users, and we take pride in the positive feedback we receive from our customers for the support we offer.
When it comes to integrations, InvGate Service Desk stands out with its robust set of integration capabilities. For example, our integration with the IT Asset Management solution, InvGate Insight, allows organizations to seamlessly connect and synchronize data, enhancing efficiency and productivity.
On the other hand, some users have expressed frustrations with the lack of integration options in Ivanti Neurons ITSM, making process improvements and data exchange with other tools more challenging. Additionally, concerns have been raised about the dated and lacking documentation associated with Ivanti Neurons ITSM, leading to a greater reliance on hands-on training.
If you’re still unsure about which ITSM solution to choose, consider exploring alternative options like InvGate Service Desk. By evaluating factors such as user interface, features, integrations, and support, you can make an informed decision that aligns with your organization’s goals. And don’t forget to take advantage of our 30-day free trial to experience InvGate Service Desk firsthand and schedule a meeting with our experts for any additional guidance you may need in the decision-making process. sentence: Please make sure to lock the door before you leave.
