Hey there! So, here’s the scoop: whenever a new customer hops on board with us at incident.io, we take detailed notes on what led them to choose our product. And if they were checking out other options, we dig into why they ultimately picked us. It’s like sifting through a treasure trove of customer feedback hidden within all those messy notes and raw data. And who better to summarize all that info than our trusty LLM? 😉
Why customers chose incident.io
Our analysis is based on a mix of customer feedback gathered from casual chats, direct responses, and spontaneous info drops from our amazing customers. Let’s dive into what ChatGPT uncovered from nearly 4000 words of feedback collected between April and June.
✨ Ease of use and integration
- Seamless integration with existing tools: Customers loved how incident.io effortlessly meshed with tools like Slack, streamlining workflows and boosting team efficiency.
- User-friendly interface: The intuitive design and user-friendly interface of incident.io won major points for being easy to navigate without extensive training.
🚨 Superior on-call management
- Comprehensive on-call features: Customers found our on-call management tools top-notch, making it a breeze to handle schedules and automate incident responses.
- Effective on-call solutions: incident.io’s on-call features filled gaps left by competitors, offering a more complete solution tailored to customer needs.
What about the people who didn’t choose incident.io?
Now, let’s address the elephant in the room: what about those who didn’t pick us? It’s a fair question, considering we’re focusing on customers who did choose us. While there’s a bit of confirmation bias at play, our win/loss record against competitors speaks volumes. So, let’s peek into the reasons behind the decisions of those who opted for other options.
🫰 Competitive pricing and offers
- Competitors like Rootly and PagerDuty sometimes lured customers with lower pricing or special deals, leading to some missed opportunities for us.
⏰ Timing and fit issues
- Some prospects weren’t ready for a switch, whether due to ongoing projects, existing contracts, or internal processes not aligning with our offerings.
Exciting news! We now support Microsoft Teams. Check out the details here.
In summary
When a customer opts for incident.io over the competition, it’s typically because:
- We’re user-friendly and easy to adopt: Our goal is to make your life simpler.
- Our on-call solution rocks: Months of hard work and customer feedback have honed our on-call product to perfection.
On the flip side, when someone goes with a competitor or stays put, it’s often due to:
- Price wars: If it’s all about the cost, there are other options out there.
- Stuck in a contract: Sometimes, it’s just bad timing. We’ll be here when you’re ready for a change.
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